Last updated: October 2026
Welcome to Malprime Scents. These Terms and Conditions explain how our products, orders, deliveries, and Mold & Mingle events work. By placing an order or booking an event, you agree to these terms.
1. Products and Product Safety
Our products include scented candles, home diffusers, car diffusers, pocket mists, incense sticks, wax melts, and gift sets.
Please follow the care and safety instructions provided with each product.
Never leave a burning candle unattended. Keep candles and fragrance products away from children, pets, and flammable materials. Do not touch while hot.
Fragrance preferences vary, and the perceived strength of a scent may differ from person to person.
Customers should review product descriptions and ingredients where provided and discontinue use if irritation occurs.
Malprime Scents is not responsible for damage caused by improper use or failure to follow product safety instructions, subject to applicable consumer protection laws.
2. Orders and Payment
All prices are listed in Kenyan Shillings (KES).
We currently sell and deliver within Kenya only.
Orders are confirmed once payment has been received, unless another arrangement has been agreed upon.
Full payment is required before dispatch or collection unless otherwise agreed in writing.
Please check your order details, including product selections, quantities, and delivery information, before completing payment.
If a product is unavailable after an order has been placed, we will contact you to agree on an appropriate solution.
3. Pickup and Delivery
Pickup
Pickup is our primary order fulfilment option. Customers can collect their orders from our location at Dynamic Mall, 3rd Floor, ML147, near the Archives area in Nairobi, subject to confirmation of collection arrangements.
Please arrange your pickup with us before visiting.
Delivery
Delivery must be requested when placing an order or arranged with our team.
Within Nairobi and surrounding areas, delivery may be available on the same day or the next day, depending on order time, location, product availability, and courier availability.
Deliveries to other destinations within Kenya generally take 2–5 business days after the order is confirmed and ready for dispatch.
Delivery timelines are estimates and may be affected by courier delays, public holidays, weather, or other circumstances beyond our control.
Delivery fees depend on the destination and will be communicated before dispatch.
Free delivery may apply to qualifying orders under promotions or offers communicated by Malprime Scents.
Customers are responsible for providing accurate delivery details and being available to receive their orders.
If delivery is delayed, please contact us so we can help track your order.
4. Returns, Exchanges and Damaged Orders
We want you to receive your order in good condition and as described.
Please inspect your order upon collection or delivery and contact us promptly if an item is damaged, defective, incorrect, or missing.
Where possible, provide your order details and clear photographs of the issue to help us assess it.
If we confirm that an item was damaged, defective, or supplied incorrectly, we will work with you on an appropriate remedy, which may include a replacement, exchange, or refund, as applicable.
We do not guarantee returns or exchanges for a change of mind, an unwanted fragrance, or a scent preference that differs from your expectations.
Customised or specially prepared orders may have additional terms communicated before payment.
Nothing in this section removes any rights you may have under applicable Kenyan consumer protection laws.
5. Gift Sets and Custom Orders
Gift sets contain the items described in the relevant product listing or quotation.
Product substitutions, personalisation, and special packaging requests are subject to availability and prior agreement.
Please communicate any customisation requirements before paying.
Custom orders may not be changed once production or preparation has begun, unless we agree otherwise.
6. Mold & Mingle Events
Mold & Mingle is Malprime Scents' creative experience where guests come together to make, create, and enjoy time with others.
Bookings and payment
A booking is confirmed once full payment has been received, unless a different payment arrangement has been agreed upon in writing with Malprime Scents.
Ticket prices, inclusions, event dates, venues, and activity details will be communicated on the relevant event page or promotional material.
Please check the event details before purchasing your ticket.
Cancellations and refunds
No refunds are available for cancellations made within 48 hours of the event start time.
For cancellations made more than 48 hours before the event, please contact us to discuss the available options. Refunds are not automatic and will depend on the circumstances and any terms communicated for that event, subject to applicable law.
Tickets are not automatically transferable. Please contact us in advance if you wish to transfer your booking, as approval may be required.
If a guest cannot attend, they should contact us as soon as possible.
Event changes and cancellations by Malprime Scents
If Malprime Scents cancels an event, we will communicate the available options, which may include a refund or transfer to a rescheduled event.
If the venue, schedule, or a material part of the experience changes, we will notify registered guests and communicate any applicable arrangements.
Guest conduct and participation
Guests are expected to treat other participants, staff, vendors, and venues respectfully.
Guests must follow safety instructions during candle-making and other activities.
Malprime Scents reserves the right to refuse entry or remove a guest whose conduct creates a safety risk, disrupts the event, or violates event rules, subject to applicable law.
Guests are responsible for arriving on time and following the instructions provided by event organisers.
Photography and video
Photography or video may be taken at Mold & Mingle for event documentation and marketing. We will seek appropriate consent before using identifiable guest images for promotional purposes. Guests who do not wish to appear in promotional content should inform the team before the event.
7. Website Use and Intellectual Property
All original content on our website, including text, photographs, logos, graphics, and product designs, belongs to Malprime Scents or is used with permission.
You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.
You may browse and use our website for lawful personal purposes.
We make reasonable efforts to keep website information accurate, but product availability, prices, and descriptions may occasionally change. Any material changes relevant to an existing order will be communicated where appropriate.
8. Wholesale and Resale
Wholesale purchases are subject to the prices, minimum quantities, payment terms, and other conditions agreed upon with Malprime Scents.
Products must retain their original Malprime Scents branding unless written permission for rebranding or repackaging has been provided.
Resellers must not make misleading claims about our products or their ingredients.
Separate written agreements may apply to wholesale or customised arrangements.
9. Privacy and Personal Information
We collect and use customer information where necessary to process orders, arrange deliveries, manage bookings, respond to enquiries, and provide customer support.
Your personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.
Please refer to our Privacy Policy for details about the information we collect, how we use it, and your rights regarding your personal data.
10. Limitation of Liability
Malprime Scents takes reasonable care in preparing orders and organising events. However, we cannot guarantee that our website will always operate without interruptions or that delivery services will never experience delays.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control or from the improper use of our products.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including applicable consumer rights and protections.
11. Changes to These Terms
We may update these Terms and Conditions as our products, services, and events evolve. The latest version will be published on our website with its updated date.
Changes will not override rights or obligations that have already arisen under an existing order or booking where applicable law prevents this.
12. Contact Us
If you have questions about these terms, an order, a delivery, or a Mold & Mingle booking, please contact us.
Business: Malprime Scents
Email: support@malprimescents.com
Whatsapp: + 254 708 502 600
Location: Dynamic Mall, 3rd Floor, ML147, near Archives, Nairobi, Kenya
Website: malprimescents.com
Thank you for choosing Malprime Scents. We appreciate being part of your everyday moments and special occasions.
Shipping Policy
Last updated: October 2026
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation, depending on product availability and order requirements.
2. Pickup and Delivery
We currently serve customers within Kenya. Pickup is our primary option at Dynamic Mall, 3rd Floor, ML147, near Archives, Nairobi. Please arrange collection with us in advance.
Delivery is available upon request:
Nairobi and surrounding areas: Same-day or next-day delivery, subject to confirmation.
Other locations within Kenya: Typically 2–5 business days after dispatch.
3. Delivery Fees
Delivery fees depend on your location and will be communicated before dispatch. Free delivery may apply to qualifying orders under offers advertised by Malprime Scents.
4. Tracking and Delays
Where tracking is available, we will share the details with you. Delivery times are estimates and may be affected by courier delays, public holidays, weather, or other circumstances beyond our control.
5. Need Help?
For pickup arrangements, delivery requests, or order updates, contact support@malprimescents.com.
Return & Refund Policy
Last updated: October 2026
At Malprime Scents, we want you to receive your order in good condition and as described.
1. Eligible Returns
You may request a return, replacement, or refund if:
Your order arrives damaged or defective.
You receive the wrong item.
Your product has a confirmed quality issue.
2. Reporting an Issue
Please contact us within 7 days of receiving your order at suppport@malprimescents.com. Include your order details and clear photos or videos showing the issue.
3. Return Conditions
Items must be returned in their original packaging where reasonably possible. We may request the item for inspection before deciding on the appropriate resolution.
Change-of-mind returns and fragrance preference issues are not ordinarily accepted. This does not affect your rights under applicable Kenyan consumer protection laws.
4. Refunds and Replacements
Once we assess the issue, we will communicate the available resolution. Approved refunds will generally be processed within 5–10 business days, depending on the payment provider.
5. Return Costs
If the issue is confirmed to be our responsibility, we will cover reasonable return costs. Otherwise, the customer may be responsible for return delivery costs, where applicable and permitted by law.
6. Contact Us
For return or refund requests, email support@malprimescents.com with your order details.
We will review each request fairly and in accordance with applicable Kenyan consumer protection laws.
Privacy Policy
Last updated: October 2026
At Malprime Scents, we respect your privacy and take care to protect your personal information.
1. Information We Collect
We may collect your name, phone number, email address, delivery details, order information, and event booking details when you purchase from us, contact us, or register for Mold & Mingle.
2. How We Use Your Information
We use your information to process orders, arrange deliveries, manage event bookings, respond to enquiries, and send marketing updates where you have consented or where otherwise permitted by law.
3. Sharing Your Information
We do not sell your personal information. We only share relevant information with service providers, such as payment processors and delivery partners, when necessary to provide our services or comply with legal obligations.
4. Data Protection and Retention
We take reasonable steps to protect your information and keep it only as long as necessary for business or legal purposes. However, no online system can be guaranteed to be completely secure.
5. Your Rights
Under applicable Kenyan data protection laws, you may request access to, correction of, or deletion of your personal information where legally permitted. You may also withdraw consent to marketing communications at any time.
6. Contact Us
For privacy-related questions or requests, contact us at support@malprimescents.com.
We may update this policy when necessary. The latest version will be available on our website.